GRIEVANCE POLICY
Grievance and Complaints Procedure
This procedure applies to all internal and external stakeholders of Regalia Edge Pvt. Ltd., including employees, contractors, clients, members of the public, and any other associated parties.
We are committed to maintaining a safe, ethical, and compliant working environment. If you believe there has been a potential or actual non-conformance with our Security Operations Management System (SOMS), or a violation of any international, national, or local law—including human rights—you have the right to raise a complaint or file a grievance.
Our Commitment
At Regalia Edge Pvt. Ltd., we aim not only to record and acknowledge complaints but to respond to them in a consistent, transparent, and accountable manner. Our grievance procedure is designed to:
- Identify the root cause of the issue
- Implement corrective and preventive actions in a timely manner
- Evaluate the effectiveness of those actions
- Drive continual improvement in our operations and processes
Filing a Complaint or Grievance
If you wish to submit a complaint or grievance, please contact us directly using the information below. All complaints will be handled with confidentiality, professionalism, and in accordance with our internal review procedures.
Email: info@regaliakart.in
Internal & External Complaints and Grievances
To submit a formal grievance or access the complaint form: